Hi Connect – Call Center

Ensure Your Business
Continuity & Service Levels

WHO WE ARE ?

HI-Connect Company, established in 2008, is a fast growing technology company in the Egyptian market that offers wide range of services for its customers. The Health Insurance Organization in corporation with the top Telecommunication and Information Technology companies in the Egyptian market has established HI-Connect to combine its expertise to provide Contact Center solutions. HI-Connect Have a huge number of services including inbound calls services, telemarketing, tele-sales, back office solutions, human resources and training …..Etc. beside we can work in different fields to meet all customer needs

Our Profile

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About HiConnect

World-Class
Contact Center

Because we highly focus on our “principals” we greatly depend on our flexibility and hence provide various sourcing models to suit our client’s business needs and models our flexible sourcing models spans from the full Out-sourcing of our client’s operations in one of our contact center facilities governed by our full responsibility of service levels and project KPIS.

To the other extreme of In-sourcing our human capital, management, technology and processes inside our client’s premises. As for our Co-sourcing models, it can always be a mix and match of the above.

Customer Service

95%

Sales / Lead Generation

90%

Learn More

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Four easy steps

How To Get
Started

Setup Your
Campaign

Name your Campaign and choose your country

Get a Tracking
Number

Get a unique Tracking Number where you can send calls

Add a Target
Line

Forward your calls to buyers or anywhere you'd like them to go

Launch Your
Campaign

Name your Campaign and choose your country

Our Expertise

Some Of The
Services We Offer

Hi-connect A qualified call center company specializes in delivering niche services. For instance, tech support is a specialized job. Only a qualified call center company can do the job with great perfection. It gives the product development company all the time to focus on other areas geared towards augmenting profits. For instance, the company can get more time to focus on upgrading the product or developing other products. They can engage themselves with business growth initiatives such as marketing campaigns and customer acquisition. By investing more time executing growth plans, the company can make more profits. Hi-Connect has a trained and specialized team to respond to customers from anywhere in the world at any time with skill and professionalism to gain the trust of your customers and to achieve the level of customer satisfaction and to increase your sales and raise awareness of your products or your services.

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Collaborate

Lead People
Value Diversity
Continous Learning

Quality

Effective
Communication
Follow Standrads

Integrity

Commitment
Behave Ethically
Do the Right Thing

Excellence

Innovation
Add Value
Stratgic Partnership

Certificates

Hi-connect contact center is a full-fledged COPC® 2015, ISO® 9001: 2015 and ISO® 27001 certified for the smart standards implemented by these certifications have enabled us to improve our operations and operate high-level operations that take the customer experience to a better level.

Training

section-103bfc5 – Training and Skills Development. A- Soft Skills. B- Customer Service Training. – Elements of good customer service. – Essential Customer service skills. – Advanced Essential Customer service skills. – Handling difficult customers. C- Subject Matter Training. – Software training. – Conducting Survey training. D- Service Process Training. – Service Awareness and Terminology Training. – Service Process Training. section-48e8ea5 Our Expertise Some Of The Services We Offer Training section-fa35e0f – Training and Skills Development. A- Soft Skills. B- Customer Service Training. – Elements of good customer service. – Essential Customer service skills. – Advanced Essential Customer service skills. – […]

CRM

section-c7f0310 Hi-connect call center is a customer interaction hub, from which all customers are managed. Our CRM, tracks and collects data, before a customer call is routed to a specialist agent for further assistance. we resolve and respond to all customer inquiries or complains over the phone in a professional manner. From that point on, we take a full general view of our clients to ensure that we provide adequate customer acquisition, customer care and retention services. section-f886646 Our Expertise Some Of The Services We Offer Training section-1c5d1c3 – Training and Skills Development. A- Soft Skills. B- Customer Service Training. […]

Virtual Office

section-9058ed3 Customer care. Service information request. After sales. handling customer complaints. Complaints Management. Maintenance Scheduling. Appointment and reservation system. home delivery. Receptionist. Help Desk. Secretary. mail handlingand mail forwarding. section-40a3f43 Our Expertise Some Of The Services We Offer Training section-1c5d1c3 – Training and Skills Development. A- Soft Skills. B- Customer Service Training. – Elements of good customer service. – Essential Customer service skills. – Advanced Essential Customer service skills. – Handling difficult customers. C- Subject Matter Training. – Software training. – Conducting Survey training. D- Service Process Training. – Service Awareness and Terminology Training. […] CRM section-edafa32 – CRM App […]

Multimedia

section-4a43fa0 SMS campaign SMS marketing is the process of sending promotional and transactional messages for marketing purposes through text messages. IVR creations Automate call distribution, track conversations real-time & create customized workflows. section-205f2c5 Our Expertise Some Of The Services We Offer Training section-103bfc5 – Training and Skills Development. A- Soft Skills. B- Customer Service Training. – Elements of good customer service. – Essential Customer service skills. – Advanced Essential Customer service skills. – Handling difficult customers. C- Subject Matter Training. – Software training. – Conducting Survey training. D- Service Process Training. – Service Awareness and Terminology Training. […] CRM section-c7f0310 […]

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Share Holders

HI-Connect builds over the experiences of its originators, we have on board DMS, UNITELL, ITInc and NT companies. The merged expertise of the firms on board with HIO expertise ensures unbounded skills. DMS Company specialized in providing custom software development for the latest Edge Technology software in various business areas specially the Health care sector and utilizing recently evolved tools and techniques.