Workforce
In-Site
Egypt
5k
- Providing productivity analysis reports to management on a regular basis
- Enter, edit, and keep track of daily workforce updates
- Work with management to efficiently schedule Operations staff
- Provide the call center team with the shifts schedule, breaks schedule, and days off on weekly base
- Analyzing in-bound call patterns, trending, and staff alignment to provide management with clear and concise summaries
- Plan, design, and present historical information and data to management with suggested areas of business process improvement
- Facilitates meetings with clients to gather information, document expectations, and provide forecasts for client staffing
- Input/update/change the workforce management system data and shift information in real-time
- Calculate the monthly agent KPI’s and provide the management with the evaluation sheets on monthly base
- Performing other related duties as assigned by Management
