Training
section-1c5d1c3 – Training and Skills Development. A- Soft Skills. B- Customer Service Training. – Elements of good customer service. – Essential Customer service skills. – Advanced Essential Customer service skills. – Handling difficult customers. C- Subject Matter Training. – Software training. – Conducting Survey training. D- Service Process Training. – Service Awareness and Terminology Training. […]
CRM
section-c7f0310 Hi-connect call center is a customer interaction hub, from which all customers are managed. Our CRM, tracks and collects data, before a customer call is routed to a specialist agent for further assistance. we resolve and respond to all customer inquiries or complains over the phone in a professional manner. From that point on, […]
Virtual Office
section-9058ed3 Customer care. Service information request. After sales. handling customer complaints. Complaints Management. Maintenance Scheduling. Appointment and reservation system. home delivery. Receptionist. Help Desk. Secretary. mail handlingand mail forwarding. section-40a3f43 Our Expertise Some Of The Services We Offer Training section-1c5d1c3 – Training and Skills Development. A- Soft Skills. B- Customer Service Training. – Elements of […]
Multimedia
section-a26e328 SMS campaign IVR creations section-99fd281 Our Expertise Some Of The Services We Offer Training section-f16631e Customer service Training outsourcing section-71ebefe Our Expertise Some Of The Services We Offer Training section-720d0f4 Customer service Training outsourcing section-16abc4e Our Expertise Some Of The Services We Offer Training CRM section-4a2d764 Create or customize CRM App according project needs […]
Instantly Omni channel
section-26afcaa Omnichannel Engagement connect throw the omnichannel all your campaigns with messaging across 12+ channels Instagram, email, Facebook, chatbot, SMS, WhatsApp, and more. section-59a34c9 Our Expertise Some Of The Services We Offer Training section-1c5d1c3 – Training and Skills Development. A- Soft Skills. B- Customer Service Training. – Elements of good customer service. – Essential Customer […]
Campaigns (outbound calls)
section-32a17ab Tele-Sales. – subscription request.– achieve sales target.– Lead Generation.– home delivery (Order Taking & Processing).– product information request.– cross-selling & up-selling. Tele-Marketing. – Announce new product.– Deliver company message.– General & Product Information Lines.– Campaigns.– Market research & survey.– Response to Advertisement. Information like Registration for seminars and events. Auto Surveys. section-03791cf Our Expertise […]
Customer Service (inbound calls)
section-acff5ca Provide Information Schedule appointments in various fields Complain handling section-b23530d Our Expertise Some Of The Services We Offer Training section-f16631e Customer service Training outsourcing section-71ebefe Our Expertise Some Of The Services We Offer Training section-720d0f4 Customer service Training outsourcing section-16abc4e Our Expertise Some Of The Services We Offer Training CRM section-4a2d764 Create or customize […]
Collaborate
-Lead People
-Value Diversity
-Continous Learning