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Hi-Connect strives on a daily basis to be the world’s best value based Call Center for companies
Call Manager
Is the process of designing and implementing inbound telephone call parameters, which govern the routing of these calls through a network.
Center Supervisor
Is the job title of a lower-level management position that is primarily based on authority over workers or a workplace.
Call Center Agent
Would you like to help our
clients understand
Call Handler
It is working to solve customer problems urgently.
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Jobs
Current Call Center
Vacancies Jobs
Business and Corporate Tax Planning Specialist
Famulus are looking for a highly skilled Business and Corporate Tax Planning Specialist to join our busy, expanding Tax team. This role is a great opportunity for a Tax Specialist with strong technical skills, who enjoys a wide range of advisory work and is keen to increase their skills and knowledge and develop their career.
Assistant Manager
An employee of an organization with some level of managerial or supervisory authority, who is subordinate to and works with one or more higher-level managers. The duties of an assistant manager may include direct supervision of staff, employee evaluation, initial disciplinary contact, and performing other managerial tasks when the manager is unavailable. Assistant managers are often promoted from within the ranks after being recognized for efficiency or leadership potential.
Budget Analysts
A budget analyst is someone who helps various organizations and businesses organize and allocate their financial resources by developing and executing budgets for them. They monitor spending to remain within budget and estimate future spending requirements. In a private firm, a budget analyst will review the budget and look for new ways to improve efficiency and increase profits. In a non-profit and government organization where profit is not a concern, budget analysts find the best way to allocate the funds amongst various programs or departments.
Financial Examiners
Financial examiners determine if financial institutions and transactions are in compliance with the law by evaluating the risk level of loans, assess bank management, and review balance sheets. Those working in consumer compliance would monitor lending activity to make sure that borrowers are fairly treated.They present reports detailing the safety and soundness of the institution and review the minutes of the managers and directors meetings. Financial examiners are mainly employed by the insurance and famulus industry or state or federal governments typically on a full-time basis.
Personal Financial Advisors
A personal financial advisor is a professional who provides financial advice and services to clients according to their specific needs. Personal financial advisors have the expertise and experience to deliver solutions tailored to their customers’ needs, avoid costly errors, and mitigate risk, as well as offer a suite of services and products aligned with clients’ current and future goals. Some financial advisors receive a flat fee for their advice, while others earn commissions from the sale of investments.
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Call Center Agent Requirements
Job Details
- Call center customer service (Arabic accounts)
- Work location: Makram Ebeid Nasr City
- Education Level: Bachelor’s Degree 4 Years or Intermediate
- Required High Qualification
- No fee is paid during application
- Paid training period paid
- Familiar with computer
Job Description
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding services provided
- Providing customers with the project information according pre-call script
- Identifying, escalating priority issues or complicated customer calls to team leader where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Recording details of comments, inquiries, complaints, and actions taken.
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Workforce Management Requirement
Job Details
- Experience Needed:More Than 5 Years
- Work location: Makram Ebeid Nasr City
- Career Level:Manager
- Education Level: Bachelor’s Degree
- Salary:Confidential
Job Description
- Manage a team of workforce specialist,
- Provide clear guidance to the team and push for “proactivity” posture.
- Owns the development and implementation of staffing and metric models, reporting and analysis.
- Develop policies that impact workforce positively and work with operational staff to ensure communication of these policies and procedures are adhered to.
- Train team members, managers, and trainers on the use of workforce planning tools.
- Communicate with management and operations team to ensure compliance with client and company dialing standards.
- Develop reporting processes, dashboards and presentations to fulfill senior leadership reporting needs.
- Help drive continuous improvement to increase productivity, accuracy, and improve case management staffing levels.
- Work with clients and use data to identify the changing skills workers will need, skills adjacencies, and craft learning and career path plans based on objectives
- Help teams design and craft ways for employees to learn and to roll out the continuous learning people need to perform effectively as organizations pivot at speed and scale.
- Assist management to design digital learning models that include using Artificial Intelligence for skills development and content curation.
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Call Center Supervisor
Responsibilities
- Assist in the formulation of targets for individuals and teams
- Hire and onboard new employees
- Answer questions from staff and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems
- Prepare monthly/annual results and performance reports
Requirements and skills
- Proven experience as call center supervisor or similar supervisory position
- Experience in customer service is essential
- Proficient in English; Good knowledge of additional languages will be a definite plus
- Working knowledge of MS Office
- Tech savvy with knowledge of telephone equipment and relevant computer programs
- Knowledge of performance evaluation procedures
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
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Call Center Manager
Responsibilities
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management
Requirements and skills
- Proven experience as call center manager or similar position
- Experience in customer service is required
- Knowledge of performance evaluation and customer service metrics
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Positive and patient
- High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
- Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
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Quality Assurance Coordinator
Job Description
• Monitor inbound & Outbound calls and evaluate agents performance concerning the quality of service offered through all channels.
• Provide clear insight into performance drivers and the levers which impact performance.
• Perform mystery calls to ensure accurate and consistent information delivery to the customers.
• Manage auditing reports for Customer Care activities & transactions.
• Give recommendations for process improvements based on the customer experience and feedback.
• Design quality rules and guidelines to achieve the highest performances with team managers.
• Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability.
• Conduct presentation & business simulation with new hires
• Compile and track performance for teams and individual level.
Job Requirements
• Males & Females (Graduates Only)
• Excellent communication skills
• Coaching skills
• Previous experience is the same field & Job title is a must.
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Call Center Trainer
Job Description
• Developing call centers’ education materials, such as digital presentations, how-to manuals, and instructional videos.
• Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
• Training experienced employees on new or updated call center procedures to improve their performance.
• Observing the daily operations of call center employees and identifying any areas of improvement.
• Liaising with team leaders and managers to conduct on-the-job coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Creating and managing the training budget.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
Job Requirements
• Bachelor Degree in any relevant field.
• TOT certificate holders are preferable.
• Minimum experience : 2 years
Needed Skills:
• Presentation skills.
• Communication skills.
• Analytical thinking.
• Technical Proficiency and Understanding of Services.
• Patience.
• Empathy.
• Problem solving.
• Listening capacity.
• Organization.