Hi-Connect strives on a daily basis to be the world’s best value based Call Center for companies
Is the process of designing and implementing inbound telephone call parameters, which govern the routing of these calls through a network.
Is the job title of a lower-level management position that is primarily based on authority over workers or a workplace.
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Famulus are looking for a highly skilled Business and Corporate Tax Planning Specialist to join our busy, expanding Tax team. This role is a great opportunity for a Tax Specialist with strong technical skills, who enjoys a wide range of advisory work and is keen to increase their skills and knowledge and develop their career.
An employee of an organization with some level of managerial or supervisory authority, who is subordinate to and works with one or more higher-level managers. The duties of an assistant manager may include direct supervision of staff, employee evaluation, initial disciplinary contact, and performing other managerial tasks when the manager is unavailable. Assistant managers are often promoted from within the ranks after being recognized for efficiency or leadership potential.
A budget analyst is someone who helps various organizations and businesses organize and allocate their financial resources by developing and executing budgets for them. They monitor spending to remain within budget and estimate future spending requirements. In a private firm, a budget analyst will review the budget and look for new ways to improve efficiency and increase profits. In a non-profit and government organization where profit is not a concern, budget analysts find the best way to allocate the funds amongst various programs or departments.
Financial examiners determine if financial institutions and transactions are in compliance with the law by evaluating the risk level of loans, assess bank management, and review balance sheets. Those working in consumer compliance would monitor lending activity to make sure that borrowers are fairly treated.They present reports detailing the safety and soundness of the institution and review the minutes of the managers and directors meetings. Financial examiners are mainly employed by the insurance and famulus industry or state or federal governments typically on a full-time basis.
A personal financial advisor is a professional who provides financial advice and services to clients according to their specific needs. Personal financial advisors have the expertise and experience to deliver solutions tailored to their customers’ needs, avoid costly errors, and mitigate risk, as well as offer a suite of services and products aligned with clients’ current and future goals. Some financial advisors receive a flat fee for their advice, while others earn commissions from the sale of investments.
• Monitor inbound & Outbound calls and evaluate agents performance concerning the quality of service offered through all channels.
• Provide clear insight into performance drivers and the levers which impact performance.
• Perform mystery calls to ensure accurate and consistent information delivery to the customers.
• Manage auditing reports for Customer Care activities & transactions.
• Give recommendations for process improvements based on the customer experience and feedback.
• Design quality rules and guidelines to achieve the highest performances with team managers.
• Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability.
• Conduct presentation & business simulation with new hires
• Compile and track performance for teams and individual level.
• Males & Females (Graduates Only)
• Excellent communication skills
• Coaching skills
• Previous experience is the same field & Job title is a must.
• Developing call centers’ education materials, such as digital presentations, how-to manuals, and instructional videos.
• Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
• Training experienced employees on new or updated call center procedures to improve their performance.
• Observing the daily operations of call center employees and identifying any areas of improvement.
• Liaising with team leaders and managers to conduct on-the-job coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Creating and managing the training budget.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
• Bachelor Degree in any relevant field.
• TOT certificate holders are preferable.
• Minimum experience : 2 years
Needed Skills:
• Presentation skills.
• Communication skills.
• Analytical thinking.
• Technical Proficiency and Understanding of Services.
• Patience.
• Empathy.
• Problem solving.
• Listening capacity.
• Organization.