Adding Care through Calls
HI-Connect strategy for the call center services is to become cost effective function as part of our client’s business process.
We provide the best quality call center process outsourcing for our clients by focusing in two main quality motivators.
The first one is continuously sustaining, rewarding and developing highly skilled teams.
The second one is continuously following the domain best practice and latest technology.
As HI-Connect expertise in many sectors specially the health sector in Egypt, we understand the urgency and criticality of this sector and we also understand the customer sensitivity in dealing with the health services providers.
From this perspective we build the suitable process, teams for each of our client.
HI-Connect offer a wide range of call center service including both inbound and outbound calls.
We provide bilingual services in both Arabic and English. HI-Connect provide higher leveraged services to its client’s by running a set of processes like:
-Registration for seminars and events
-Verify patient insurance coverage
-Make reminder or post visit – surgery care
-Complain handling Results information
Pre-Authorization (Lab ….)
Mitel’s UC and Collaboration Suite- It is all about business communication Mitel’s Collaboration suite fits every business need Mitel provides a comprehensive suite of integrated Unified Communications (UC) and collaboration tools for every business need. We believe that the right mix of applications increases business productivity and improves customer business performance by evolving and supporting enterprise business processes.
Mitel’s open interfaces offerings give our customers a wide range of possibilities A strategic cornerstone for Mitel is to strive to provide open solutions based on industry accepted standards for all our products. Mitel’s application portfolio is built on open standards using SIP as a key factor preventing customers from being locked into a certain environment. This openness enables our cust s the choice integrate 3rd p y collaboration applications, such as Microsoft® OCS or IBM® Sametime® Unified Telephony, as a part of the total communication package. Additionally, we provide open application interfaces, such as SIP, CSTA V3 or XML Open standards and open interfaces with mobility as an integral part allowing our customers to make self-paced migrations.
Mitel’s strong local presence puts the customer’s specific needs in focus Mitel applications have a truly user centric approach. All [our] applications are designed with focus on the user and for us, a customer centric approach means working with you. Our local presence together with our partners and integrators enable us to add value through our understanding of the market and the technology trends. But more importantly, it is about listening to you By better understanding your business needs, we are in a better position to choose components that offer value and create Effective communications the right Mitel’s UC and Collaboration Suite-It is all about business communication Mitel’s goal is to offer innovative and high quality Unified Communications applications for business users, contact center agents and attendants with the support of automated services to create process-integrated communication services. With process-integrated communications, we mean communications that not only supports the company’s processes but also becomes an integral part of them. In this way, the applications assist companies to achieve productivity gains and improve the business.
Through financial clarity, we provide you with the financial confidence you need to achieve more.
And, that’s just the beginning.
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